Support
Can't find the answer? Write to help@sottoiptv.com.
No question matches those words. Write to help@sottoiptv.com.
Getting started
Add a source
In the Sources tab, tap Add source.
Enter the M3U address or your Xtream details (server, username, password).
Save. Live, Films and Series fill up.
Connect your TV
On iPhone or iPad, sign in with Apple in the Account tab.
Sotto on Android TV shows a QR and a 6-letter code.
On the phone, go to Profile › Connect a device and type the code or scan it with the camera.
Frequently asked
Adding a source
I have no source. Can I still try it?
Yes. In Add source, enter https://sottoiptv.com/test-streams.m3u as the address. Public test streams are added.
My Films and Series tabs are empty
These tabs only show the films and series your source provides.
I typed my source wrong
Press and hold the source and choose Edit. Leave the password empty to keep the saved one.
I can't reach a panel on my own network
iPhone and iPad ask for Local Network permission; turn it on in iOS Settings → Sotto IPTV → Local Network. The device and the panel must be on the same Wi-Fi.
Programme guide
The programme guide does not show
The guide comes from your source; if the source has no guide address, there is no guide. The day guide is on iPhone and iPad; on Android the channel shows what is on now.
Playback
The stream freezes
Sotto reconnects by itself within a few seconds. If it does not recover, the cause is usually your provider or your connection. If it happens often, report a problem.
One channel won't open, the others do
Usually the provider does not allow that channel; the app says so on screen. Ask your provider.
There is no Picture in Picture button
The button only appears with Apple's player. MPEG-TS channels open with VLC, which does not support it.
Adult content does not show
Set and enter a PIN under Adult content (Parental controls on Android TV). The lock comes back when the app closes.
Account and Premium
How do I sign in on Android?
On an Android phone or TV you sign in by e-mail: type the 6-digit code sent to your address. If your account was opened on an iPhone with Apple, add the Android device from that signed-in phone with Connect a device; it is the shortest way to stay in one account.
I want my password off your server
On iPhone and iPad, turn off the source's Other devices switch; on Android, choose Do not keep it on the server. For the whole account: account deletion.
Devices
How do I watch on my TV?
With the Android TV and Google TV app. You can also send from iPhone and iPad with AirPlay, or from an Android phone with Google Cast.
How do I join the beta?
Sotto for iPhone and iPad is on the App Store. To try new features first, join the iPhone and iPad beta on TestFlight. The beta file for Android phones and Android TV is on the home page. If something goes wrong, write to help@sottoiptv.com.
Why does the TV ask for my source's password?
That source's password is not kept on the server, so each device asks for it once.
Privacy and content
Can your server see my password?
Without an account, no. With sync it is stored encrypted on the server, but the service can read it; this is not end-to-end encryption. You can turn it off per source.
Does the app provide content?
No. Sotto only plays the source you add. You are responsible for that source being lawful.
Report a problem
Tap Report a problem under Data and support or in the player's error box.
A code starting with SOT- appears.
Send us the code and your device.
Do not send your password; we never need it. We usually reply within 1–2 days.